Student Services

I.T. HelpDesk

The Bridges learning environment, powered by Sakai, is an open-source course management system that facilitates the creation of sophisticated web-based instructional materials.  Bridges provides the academic community with a single environment to manage courses, build e-portfolios for teaching, learning and assessment, while supporting collaboration with colleagues on research, projects and various other university activities.

If you have questions or need further assistance, please email or call (401) 254-3187.

--CSALT² Instructional Design & Technologies

Student equipment is available for checkout at the Media∙Tech desk located on the first floor of the main library.   All you need is a valid student ID and you can check out any available equipment during desk hours.  Available equipment includes:

  • Video cameras
  • Audio recorders
  • Microphones
  • Laptops
  • DSLR Still cameras
  • LCD projectors 

E-mail for more information.

Why Google at RWU?

  • Users gain access to familiar Google services including Gmail.
  • Instant messaging from right within your mailbox.
  • Google Calendar to schedule meetings, create events, and share calendars with others.
  • Google Docs to create and share documents, spreadsheets, and presentations online.
  • Google Sites to create personal webpages.
  • Google Video to upload and share your videos.
  • Your own personalized Start Page, where you can access all these services.
  • Access your account from anywhere with an internet connection, including your mobile device.

What is my Google account?

Your RWU username is comprised of your first initial of your preferred/chosen first name, your last name, and three numbers followed by The three numbers are comprised of the fourth number in your birthday, the last number in your student ID, and the last number of your Social Security Number (if you do not have an SSN, a placeholder number has been assigned to you).

What is my initial password?

Your initial password which is your first initial of your preferred/chosen first name, + your first initial of your last name, + the last four digits of your social security number + RWU in capital letters. Example: Joe Student with SSN of ###-##-1234 will have a password of js1234RWU. If you do not have an SSN, a placeholder number has been assigned to you. Please contact the admissions office that admitted you to RWU for the last four digits of this assigned number. Once you access your account, you will be required to change your password.

Changing your password:

You can change your password at any point you like by visiting the “Settings” link within the Google system or you can use the site to synch your passwords to all your accounts in one location.

How Much Storage Do I Have in Google?

The storage quota for Google is 10GB.  For more information, visit the RWU Google Account Policy.

What is Google Apps?

Google Apps is a package of online applications that makes communicating and collaborating at school easier and more efficient. The cornerstone of Google Apps is Gmail, Google’s web-based e-mail program, which integrates with Google Docs, for creating and sharing documents, and Google Calendar, for coordinating schedules. All of these services are hosted online, so e-mail, documents and calendars are always accessible from any computer.

Where can I go for more information?

Learn more about Gmail and the Google Apps suite by visiting the Google Apps Help Center. Or, watch any of these video presentations below:

Roger Williams University provides computer classrooms/labs across the academic buildings, along with access to public computing in the Library/Learning Commons.  Hours of operation vary by location. 

Complete List of Software Offered at RWU

Students can also access software needed for their coursework in any RWU classroom, dorm room, or other space (including off-campus)  through their own laptop or mobile device using the rCloud.  For more information on rCloud, visit:

Lab and Public Computing Locations:

Library/Learning Commons
Locations throughout all three floors of the building.  For assistance, visit the MediaTech service desk on the first floor.

Gabelli School of Business
SB 100 (PC)
SB 222 (PC)
SB 223 (PC)

Marine and Natural Sciences
MNS 211 (PC)

School of Engineering
SE 206 (PC)

Global Heritage Hall
GHH 103 (MAC)


The Laptop Repair Depot service at the MediaTech desk provides laptop and desktop diagnostics, hardware and software repair, data transfer, data recovery, and infection removal.  All labor for students is free, but students are responsible for purchasing technician-recommended parts, if needed.  Students must sign the RWU Computer Intake Liability Waiver.

For a list of services provided please review the Student Laptop Repair Scope.

Laptops can be dropped off at the MediaTech desk in the first floor of the Main Library.  For questions, call 401-254-6363 or email



While entering students may already have a computer that is sufficient, we recommend these hardware standards:

Hardware Standards:

Hardware Standards for the Department of Communication, Graphic Design and Web Development:



Information Technology is excited to announce the deployment of a new tool for self-management of passwords!  ADSelfservice Plus is an easy-to-use, secure, web-based end-user password reset management solution.  This tool will enable the RWU community to easily self-manage passwords (Active Directory, O365 email (faculty and staff), and Gmail (students) and unlock their accounts 24/7/365 without a call to the helpdesk.

To register for ADSelfservice Plus through the mobile app:

  1.  Download the "ManageEngine ADSelfServicePlus" from the Apple App or Google Play store
  2. Open the app and select "Server Settings"
  3. For server name, enter "".  For port, enter "443".  For protocol, select "HTTPS"
  4. Select "Save"
  5. Sign in using your Active Directory ("Bridges" or computer) password
  6. Follow the steps to register your account

To register for ADSelfservice Plus via the web, visit

1.       Click on User Registration

2.       Sign in using your Active Directory (“Bridges” or computer) password

3.       Follow the steps to register your account

For more in-depth directions and to find out how to set up your mobile phone with ADSelfservice Plus (optional), please visit our FAQ and instructional videos at

If you have questions or need additional assistance, please contact the MediaTech helpdesk at 401-254-6363 or

Printing from personal devices in the library:

There are 3 ways to print from personal devices in the Library.

Once you submit a print job using one of the options below, jobs will be held for 2 hours and can be released in the main Library, Center for Academic Development, or the Intercultural Center:

Upload a document (only for black and white printers)

  1. Connect to Students1 wireless or plug into the network
  2. Open up the website
  3. When prompted, enter your username without the ‘@academics.rwu’ and password (the same password used to release print jobs)
  4. Select ‘web print’ to submit a web address or upload a document

Print directly from a laptop or netbook (initial configuration)

  1. Connect to the Students1 wireless network or plug into the network
  2. Open up the website
  3. When prompted, enter your username without the ‘@academics.rwu’ and password (the same password used to release print jobs)
  4. Click on ‘Driver Print’ to continue the initial configuration; once configured, you will not need to return to the website in order to print.

Note: In order to print to the color printer you will need to select Advanced (3) or Simple Direct (2) and choose the color web holding queue (Main Library). You can also select the web holding queue to print to the black and white printers using Simple, Simple Direct, or Advanced.

You will need to be connected to the Students1 network or plugged in when printing.

Print from email (only for black and white printers)

  1. Send an email with the documents attached that you would like to print, to the following address: Documents must be in the following format: Microsoft Office, PDF, JPG, GIF, PNG, or TIF
  2. You may receive a return email asking you to register your email address, please follow the instructions in that email. Please ensure you are connected to the Students1 network when registering your email address with the system.

Students will use RogerCentral to track their academic progress, register for classes, request advisement, check grades, submit banking information and update personal information, including emergency contacts and addresses, etc.

Access LinkedIn Learning via at the user page, pull down to RWU.EDU or ACADEMICS.RWU (depending on your position at RWU), and then log in. Use your RWU log in. Access is free of charge.

RWU has deployed wireless coverage in all areas of the university used for research, academics, and study.

We are in the process of upgrading our wireless to the latest standard 802.11ax as the industry gears up for Wifi 6. Maple and Cedar residence halls were the first to get this new standard in August of 2019, with other residence halls to follow in July 2020. The remaining campus is covered with 802.11ac ARUBA access points.

Infrastructure equipment in order to achieve the following goals:

  • Utilize authentication to ensure that only RWU community is receiving wireless access and the University is not unwittingly supplying its' neighbors with access that they are not legally entitled to.
  • Ensure that bandwidth and traffic controls are put in place to ensure access to all users as much as feasible.
  • Maintain and enforce the wireless airspace policy in order to control interference.
  • Assume a 5-year lifecycle for wireless equipment.

Policies and Guides:

Working for IT at Roger Williams University is a rewarding experience full of opportunities for growth in your professional path and as a member of the Roger Williams community. Our group of student employees come from a diverse background with different levels of experience.  We can train you on the technology, but are looking for students with enthusiasm, good communication, and excellent customer service skills.

The IT Department values and celebrates diversity in all its forms.  We welcome and encourage ALL students to apply!

Application Procedures

If you think working for IT at Roger Williams is a good fit for you, we encourage you to contact us!


Employment Documents

Roles and descriptions

There are many different positions here in IT at Roger Williams and we encourage you to take a look at the job descriptions listed below! Each position offers great opportunities for development and growth within our community as well as on a professional level. Below you will find a list of student roles here in IT.

List of work study positions

MediaTech Assistant
Student Equipment Assistant
Technician Assistant