Information Technology
The RWU Information Technology Department offers technology support services to RWU faculty, staff, and students including the RWU MediaTech helpdesk.
Vision Statement:
The Information Technology Department strives to provide access to teaching, learning, research, administrative, and communication technologies through a commitment to excellence in infrastructure, customer support, training, and technical leadership in fulfillment of the institutional mission and core values.
Inclusion Statement:
The Information Technology Department understands and appreciates the important differences all people possess in culture, identity, perspective, and thought. Diversity makes us stronger, both as individuals and as a community. Our pledge is to help create an inclusive culture for all by providing an environment where everyone feels respected and valued.
2024 IT Customer Service Award Winner: Jaylene Lopez, Network and Systems Engineer
2025 CIO Award Winner: Joseph Auger, Lead Audio Visual Technologies Specialist
Check us out on Instagram
RWU MediaTech on Facebook
Resources
The Roger Williams University IT Department can be contacted onsite, by phone, by email or 24/7/365 through our self-help options at our MediaTech portal.
MediaTech Helpdesk
Phone: (401) 254-6363
Email: mediatech@rwu.edu
Web: MediaTech Portal
Onsite: University Library
Leadership
Daryl Ford
Chief Information Officer
(401) 254-3148
dford@rwu.edu
James Galib
Deputy Chief Information Officer
(401) 254-3690
jgalib@rwu.edu
Karen Ethier
Senior Director, Support Services
(401) 254-5330
kethier@rwu.edu
Brian Kacmarsky
Senior Director, Administrative Systems
(401) 254-3292
bkacmarsky@rwu.edu
A. Ryan Tiebout
Senior Director of Infrastructure and Data Analytics
(401) 254-3414
rtiebout@rwu.edu
Staff
Administrative Staff
Linda Dallaire
Administrative Assistant/Office Coordinator
(401) 254-3285
ldallaire@rwu.edu
Administrative Systems
Laura Masterson
Associate Director, Administrative Systems--Software Development and Solutions
(401) 254-3361
lmasterson@rwu.edu
Mary Pittari
Associate Director, Administrative Systems--Systems Integration
(401) 254-3474
mpittari@rwu.edu
Kevin LeClair
Senior Colleague Systems Administrator and Application Developer
(401) 254-3519
kleclair@rwu.edu
Angela Nichols
Principal Programmer
(401) 254-3075
anichols@rwu.edu
Al Roda
Application System / Database Integrator
(401) 254-3721
aroda@rwu.edu
Support Services
Samantha Marshall
Associate Director, IT Support Operations
(401) 254-5230
srmarshall@rwu.edu
Joseph Auger
Lead Audio Visual Technologies Specialist
(401) 254-3052
jauger@rwu.edu
Dayle Decker
Audio Visual Technologies Specialist
(401) 254-3168
ddecker@rwu.edu
Matthew Macari
Audio Visual Technologies Specialist
(401) 254-3294
mmacari@rwu.edu
Christopher Tiner
Technology Services Specialist
(401) 254-3851
ctiner@rwu.edu
System Operations
J. Scott Lopes
Systems, Database and Security Operations Manager
(401) 254-5305
slopes@rwu.edu
John Arpin
Network and Systems Engineer
jarpin@rwu.edu
Jason Ataya
Senior Network and Systems Engineer
(401) 254-3367
jataya@rwu.edu
Jaylene Lopez
Network and Systems Engineer
(401) 254-3646
jlopez@rwu.edu
Tony Maciel
Senior Technical Support Specialist
(401) 254-3427
amaciel@rwu.edu
William Marroquin
Technical Support Specialist
(401) 254-3669
wmarroquin@rwu.edu
Joseph Osmanski
Technical Support Specialist
(401) 254-3649
josmanski@rwu.edu
Eric Went
Business Intelligence Administrator/Programmer
ewent@rwu.edu
MediaTech Desk Hours*
Fall and Spring Semesters
Monday-Thursday 8:00am-7:00pm
Friday 8:00am-5:00pm
Saturday 12:00-5:00pm (excluding holiday weekends)
Winter, Spring and Summer Break
Monday-Thursday 8:00am-4:00pm
Friday 8:00am-4:00pm
MediaTech self-help is available 24/7/365 at the MediaTech Portal (help articles, submit and view service requests)
*Please note that hours may change or services may be remote due to holidays, extreme weather, school delays, staffing issues, departmental meetings, or closures.
The RWU IT strategic plan establishes a forward-looking, execution-focused direction. It prioritizes modernizing core systems, simplifying service delivery, and making better use of data and emerging technologies. At the same time, it reflects the University’s need to be more financially cognizant. Technology decisions outlined in this strategic plan will reduce unnecessary complexity, control costs, and deliver clear, measurable value.
Over the next three to five years, Roger Williams University will take a deliberate and disciplined approach to leveraging technology as technology drives how the University operates, delivers academic programs, and positions RWU for the future.
The pace of change across higher education continues to accelerate. Artificial intelligence, automation, cloud services, security, the classroom experience, and data analytics are actively reshaping how institutions operate on both academic and administrative sides. Institutions that adopt these capabilities in a practical, focused way will improve efficiency, strengthen student outcomes, and operate more sustainably over time.
The RWU IT strategic plan will be reviewed annually and adjusted as needed to stay aligned with institutional priorities, available resources, and the evolving technology landscape.