Hours of Operation
For the MediaTech helpdesk May-August, 2021 hours, please click here. Please note that the Library building itself will be closed evenings and weekends. MediaTech will be onsite but the building will be locked. If you need onsite or hands-on assistance Monday-Friday after 4pm or on weekends, please call ahead to arrange an appointment.
Please note that MediaTech has a number of remote assistance options for the community.
Phone: 401-254-6363 (option 1 for general questions, option 2 for help with classroom technology)
Knowledge Base (help articles): https://rwu.teamdynamix.com/TDClient/1840/Portal/KB/
Virtual appointments (new): https://outlook.office365.com/owa/calendar/MediaTechConsultation@rwu.edu/bookings/
Chat (new): https://vue.comm100.com/ChatWindow.aspx?siteId=10002294&planId=464f5296-3447-4070-a370-75679e165c8c (also available in the lower righthand corner of mediatech.rwu.edu)
IT Classroom and Event Support is available Monday-Thursday 7:30am-8pm and Friday 7:30am-4:30pm during the academic year.
*Please note that hours may change due to unforeseen circumstances including, but not limited to, extreme weather, school delays, pandemic-related issues, or school closings.