Hours of Operation
For the MediaTech helpdesk November 2020-January 31, 2021 hours, please click here. During December/January, MediaTech will be staffed remotely and the onsite MediaTech desk will be closed. If you need onsite assistance, we recommend calling ahead at 401-254-6363 x1 to ensure staff availability.
Please note that MediaTech has a number of remote assistance options for the community.
Phone: 401-254-6363 (option 1 for general questions, option 2 for help with classroom technology)
Knowledge Base (help articles): https://rwu.teamdynamix.com/TDClient/1840/Portal/KB/
Virtual appointments (new): https://outlook.office365.com/owa/calendar/MediaTechConsultation@rwu.edu/bookings/
Chat (new): https://vue.comm100.com/ChatWindow.aspx?siteId=10002294&planId=464f5296-3447-4070-a370-75679e165c8c (also available in the lower righthand corner of mediatech.rwu.edu)
IT Classroom and Event Support is available Monday-Thursday 7:30am-8pm and Friday 7:30am-4:30pm during the academic year.
*Please note that hours may change due to unforeseen circumstances including, but not limited to, extreme weather, school delays, pandemic-related issues, or school closings.