Hours of Operation
For the MediaTech helpdesk November 2020-January 31, 2021 hours, please click here. During December/January, all night and weekend hours will be staffed remotely and the onsite MediaTech desk will be closed. Additionally, there may be times during weekdays where staff will be remote only. If you need onsite assistance, we recommend calling ahead at 401-254-6363 x1 to ensure staff availability.
Please note that MediaTech will be reopening onsite on August 17, 2020, but will have a number of remote assistance options for the community.
Phone: 401-254-6363 (option 1 for general questions, option 2 for help with classroom technology)
Knowledge Base (help articles): https://rwu.teamdynamix.com/TDClient/1840/Portal/KB/
Virtual appointments (new): https://outlook.office365.com/owa/calendar/MediaTechConsultation@rwu.edu/bookings/
Chat (new): https://vue.comm100.com/ChatWindow.aspx?siteId=10002294&planId=464f5296-3447-4070-a370-75679e165c8c (also available in the lower righthand corner of mediatech.rwu.edu)
IT Classroom and Event Support is available Monday-Thursday 7:30am-8pm and Friday 7:30am-4:30pm during the academic year.
*Please note that hours may change due to unforeseen circumstances including, but not limited to, extreme weather, school delays, pandemic-related issues, or school closings.