The RWU Information Technology Department provides technology services that support teaching, learning, and campus operations for students, faculty, and staff, including the RWU MediaTech Help Desk.
Doing more with less has become the reality for colleges and universities everywhere. Over the past nine years, RWU has used the Etrieve platform to steadily build and expand workflows across campus, reducing turnaround times and improving business processes for both staff and students. These results show that meaningful transformation happens over time through thoughtful process design, automation, and continuous improvement. Learn How Roger Williams University Achieved Nine Years of Integrated Workflow Success with Softdocs.
Preparing for a university-wide transition to a new learning management system requires careful planning, collaboration, and a commitment to supporting faculty and students. With the adoption of Brightspace, RWU is building a modern digital learning environment that supports teaching, learning, and student success. Learn how one RWU IT leader and adjunct faculty member drew on his experience in both areas to serve as a member of the implementation team in From Rollout to Classroom: A Brightspace Experience.
Roger Williams University CIO Daryl Ford is featured in a recent EdTech: Focus on Higher Education article discussing how higher education leaders can build more future-ready institutions. In the article, Ford emphasizes that long-term success comes from thoughtfully adopting emerging technologies while aligning IT strategy with institutional goals and fostering a culture of innovation, collaboration, and adaptability. Future-Ready Strategies for Technology Leaders in Higher Education
The Roger Williams University IT Department can be contacted onsite, by phone, by email or 24/7/365 through our self-help options at our MediaTech portal.
Jason Ataya Senior Network and Systems Engineer (401) 254-3367 jataya@rwu.edu
Jaylene Lopez Network and Systems Engineer (401) 254-3646 jlopez@rwu.edu
Tony Maciel Senior Technical Support Specialist (401) 254-3427 amaciel@rwu.edu
William Marroquin Technical Support Specialist (401) 254-3669 wmarroquin@rwu.edu
Joseph Osmanski Technical Support Specialist (401) 254-3649 josmanski@rwu.edu
Eric Went Business Intelligence Administrator/Programmer ewent@rwu.edu
Vision Statement:
The Information Technology Department strives to provide access to teaching, learning, research, administrative, and communication technologies through a commitment to excellence in infrastructure, customer support, training, and technical leadership in fulfillment of the institutional mission and core values.
Inclusion Statement:
The Information Technology Department understands and appreciates the important differences all people possess in culture, identity, perspective, and thought. Diversity makes us stronger, both as individuals and as a community. Our pledge is to help create an inclusive culture for all by providing an environment where everyone feels respected and valued.
The RWU IT strategic plan establishes a forward-looking, execution-focused direction. It prioritizes modernizing core systems, simplifying service delivery, and making better use of data and emerging technologies. At the same time, it reflects the University’s need to be more financially cognizant. Technology decisions outlined in this strategic plan will reduce unnecessary complexity, control costs, and deliver clear, measurable value.
Over the next three to five years, Roger Williams University will take a deliberate and disciplined approach to leveraging technology as technology drives how the University operates, delivers academic programs, and positions RWU for the future. The pace of change across higher education continues to accelerate. Artificial intelligence, automation, cloud services, security, the classroom experience, and data analytics are actively reshaping how institutions operate on both academic and administrative sides. Institutions that adopt these capabilities in a practical, focused way will improve efficiency, strengthen student outcomes, and operate more sustainably over time. The RWU IT strategic plan will be reviewed annually and adjusted as needed to stay aligned with institutional priorities, available resources, and the evolving technology landscape.
MediaTech self-help is available 24/7/365 at the MediaTech Portal (help articles, submit and view service requests)
*Please note that hours may change or services may be remote due to holidays, extreme weather, school delays, staffing issues, departmental meetings, or closures.
Daryl Ford
James Galib
Karen Ethier
Brian Kacmarsky
A. Ryan Tiebout
Linda Dallaire
Laura Masterson
Mary Pittari
Kevin LeClair
Angela Nichols
Sara Roberts
Al Roda
Samantha Marshall
Joseph Auger
Dayle Decker
Andrew Larivee
Bryan Teves
Bilal Vrucak
J. Scott Lopes
John Arpin
Jason Ataya
Jaylene Lopez
Tony Maciel
William Marroquin
Joseph Osmanski
Eric Went