Getting Help

Help is available for any student and faculty member in a program using rCloud services.

Contact Media•Tech Desk at 401-254-6363 or mediatech@rwu.edu or send e-mail to the rCloud Help at rcloudhelp@rwu.edu

SJS FANS – contact Doug White at dwhite@rwu.edu

If you have any questions or need assistance please contact the Media-Tech Desk at mediatech@rwu.edu or call 401-254-6363.

 

FAQs

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How do I get started with rCloud?

There are two ways to use rCloud:

  1. You can click the install button to download the application on your Windows, Mac, Ubuntu, Linux, iOS, or Android device. This allows you to connect to your virtual desktop applications from your device of choice. Make sure you are using the correct set of instructions for your device.
  2.  If you don't have administrative privileges to install software on your device, click here to run rCloud right through your web browser without any installation. If you need help click on the Contact link for resources.

Why can't I log in?

It is very important that you are logging in to the correct domain.If you are a FANS student you should be logging in to: https://fansvpn.rwu.edu. If you are a SAAHP,  SECCM, or SCS/MPA/LEAD student you should be logging in to: https://myrcloud.rwu.edu

You can try updating your Citrix Receiver using this link which may resolve the issue.

If your login is still not working then you may have other issues with your account. Contact the IT Help Desk at 401-254-6363 or send email to rcloudhelp@rwu.edu for assistance.

Do I need to purchase additional software for my classes?

Everything you need for your courses is included when you log in to the rCloud. You will not need to purchase any additional software.

What kind of computer do I need to participate?

You don't need any specialized equipment (you can even connect from a mobile device!) however you will need a minimum of Windows XP SP3 or Mac OS X 10.6 Snow Leopard operating system in order to function.

Does it make a difference which browser I use?

Although rCloud will work with Internet Explorer and Firefox, we reccomend Google Chrome for best results.

Desktop Problems

If you are experiencing desktop problems the simplest fix is to log off or shut down. When you log back in you'll get a new desktop and should be able to continue working.

I accidentally disconnected. What do I do now?

You have an hour to log back in from any computer or device to get back into your session. After an hour any unsaved work will be lost.

I can't get to the myrcloud page.What's happening?

If you are on campus and have not registered your device on the RWU network you will need to first go through the Bradford registration process. Once you have successfully registered your device yoiu should be able to proceed to the myrcloud page.