MediaTech Assistant

Job Description

Provide support and assistance to students, faculty and staff in classrooms and events around campus. Serve as liaison between students, faculty and staff, and RWU IT staff members. This position requires excellent customer service and communication skills in person and on the phone. The ability to work independently also required. Desk is open every day of the week.

Job Responsibilities:
Provide first-level technology support, seeking answers to more complex problems, and arranging for follow-up resolution if the problem cannot be resolved immediately. Assist with support for Macintosh and Windows operating systems, Microsoft Office, web browsers, rCloud, printing, and network connections. Enter all calls, email messages and walk-in issues into TeamDynamix tracking system. Create MediaTech documentation. Keep up-to-date with current technologies and skills through training.

No experience is necessary, but preference is given to students with work-study awards.  Customer service and a willingness to learn are important qualities for IT student workers.

If interested, please email your availability and work-study award amount to Samantha Marshall:  srmarshall@rwu.edu

Thank you,
IT Management

*Students are prohibited from driving during work-study employment with the limited exception of authorized work-study driver positions.

Starting Date

Department Information

Contact Name

Samantha Marshall

Department

IT

Phone Number

401-254-5230

Email

srmarshall@rwu.edu