Support During COVID 19

As you know, departments across campus are working diligently to respond to the COVID-19 health crisis we are now facing. This is unprecedented and we all are working collectively to ensure the successful completion of the semester. We are all galvanized around supporting our students and our campus community through this challenge. We appreciate that this is not how any of you expected to spend the spring semester. Please remember that you are our top priority and we are here for you!

We’d like to acknowledge that switching from the traditional in-class learning environment to remote learning is causing some anxiety. We know there is nervousness particularly for those of you who have not participated in remote learning before. We will get through this together. We expect there will be challenges along the way and we will all have to be patient with one another and give each other grace as we move through this. The staff in the Center for Student Academic Success remains committed to supporting student success. Here is what each department within CSAS is currently working on and how we can help.

Advising & Peer Mentorship:
Staff is available to “meet” with students via email or virtually. If you need to speak to a staff member, please email You will then be contacted. Depending on your needs, we can communicate over email, set up a phone call or virtual appointment. Staff are reaching out to students with pre-scheduled advising appointments and conducting the appointments over the phone. Students that we cannot reach will receive an email invitation to schedule an appointment.

Staff are ready to assist students for advisement and registration. Students should be “meeting” with their faculty advisor for advisement and Advising staff will be available for additional support. Per usual, exploring/undecided students should schedule a pre-advising appointment with the Advising Office, followed up with an appointment with their faculty advisor. Please remember, in light of the University’s decision to extend Spring Break by one week, the registration period has been pushed back one week. Registration will now begin on Monday, March 30. You were sent a new, more detailed email from the Office of the Registrar and can find your new registration day and time in RogerCentral (visit Student Planning on the Schedule tab for Fall 2020). You should hear from your faculty advisor prior to registration. If you haven’t already, please contact them via email.

Should you experience a challenge in preparing for online instruction and you don’t know where to ask for assistance, please let us know by email at The email account is being monitored Monday-Friday, 8:30am-4:30pm. We can help direct you to the appropriate resources.

Student Accessibility Services (SAS):
SAS is working closely with other RWU departments and faculty to ensure that the needs and concerns of students with disabilities are met. The Director, Laura Choiniere, is available to discuss individual student’s needs or concerns. She may be contacted at Faculty members are working with Instructional Design and IT to determine the best way to deliver academic accommodations and to secure class accessibility. If specific questions arise once online instruction begins, please contact Laura or the office email at Students are encouraged to be diligent about monitoring your email as SAS and the University will continue to send important information on a regular basis.

The Tutoring Center:
Starting Monday, March 23, RWU undergraduate students can access Math and Science tutoring through a Bridges course that is now setup in all students’ Bridges accounts, called: RWUXP.100.TUTOR-20/SP Tutoring Support. Tutors will be available for specific courses through the “Meeting” tool in Bridges. Schedules of tutors and instructions for using the Meeting tool will be provided in the Resources tool on the Bridges site. Students in Math courses will be receiving an email from their instructors informing them of their tutors' schedules. While you will now see Tutoring listed as a course in Bridges and in Roger Central, you are not being charged for a course. All tutoring remains free of charge to RWU students.  For particular concerns or assistance with tutoring, please email Karen Bilotti, Director at

Students can access Writing tutoring by going to the RWU website: You will be asked to provide information about your assignment in the body of an email (link provided on the site) and attach your paper in Word.doc(x) format. Please, no Pages, PDFs, or Google docs. Review limit of 7 pages.

Now that you will be learning online, it is important to think about the ways in which online learning is different from a traditional in-person classroom setting as well as similar. This top ten list has been put together to help you think about your approach to being successful in the on-line learning environment.

1. While the mode for learning is different, it is still a class and you must treat it as such. Review the materials your faculty member has provided about how the course will now be taught, their expectations for your participation, and course requirements. Make sure you understand what is needed to be successful in the course. If you are unsure about something, ask your faculty member for help.


2. Be sure you are ready with what is needed in regards to technology for the start of online classes. Test out the internet access from where you will be participating in the online class ahead of your first class to be sure everything is working correctly. If you have challenges with regards to access to technology or the internet, please let your faculty member, the Center for Student Academic Success or the Student Life Office know right away so we can work with you.  For Login/Password issues, please contact the IT MediaTech Desk, or call (401) 254.6363.  For general Bridges support, please email or call (401) 254.3187.  Resources have been added to the main page of Bridges.


3. Set a goal for each course and think of it as your job. Students have often heard us say that being a college student is your full time job and you must treat it as such. Be sure you are making the time for your coursework. You need to be preparing for class, keeping up with assignments and studying beyond the time you are online for class. Make a schedule and stick to it.


4. Identify a place to do your work. Find a space that is not full of distractions and gives you the ability to focus on your work. Assemble what you need at a table or desk. Resist the urge to lie on the couch or in bed while you are online for class as your body associates those comfy spaces with rest and relaxation and not with work and focus which is what is needed for class! Lastly, put away your phone or other devices that may distract you.


5. Participation is super important. Sometimes people think that when they are taking an online class that all that will be required of them is to sit back and listen. It is important to listen, but it is also important to be an engaged and active member of the class. You will need to participate- just in a different way. You can ask questions and add your opinions to class discussions. Just follow the instructor’s instructions for how to do that.


6. Manage your time. This skill is critical no matter which way you are taking a class. Make a schedule for yourself each week and follow it. It is easier to stay on top of things than it is to play catch-up.


7. Take advantage of resources. While we might not be together on campus, the RWU support systems are still in place. Reach out for help when you need it. Your faculty advisors and instructors are available for consultation. The three offices in the Center for Student Academic Success are making adjustments to support you from afar. The Tutoring Center is offering online tutoring for (writing, math, science), the advisors in the Advising & Peer Mentorship Office are available to discuss academic plans and to make referrals for academic support, and Student Accessibility Services continues to work with faculty to ensure classes are accessible and academic accommodations can be made.


8. Set up study groups with classmates! This is a great way to learn material together, to work on projects and to stay in touch with other students. There are many ways to do this including Skype, Zoom, meetings in Bridges, Google Hangouts and social media.


9. Work with your faculty member. Don’t be afraid to let your faculty know if you need help with something or if you need further explanation of a concept. Your faculty member will let you know their preference for contacting them. If they don’t, ask them how you can set up some time with them.


10. Remember that moving to online courses is new for many of us- students and faculty alike. Have patience with yourself (and others) and give yourself the grace to make mistakes and to learn as you go. Think of the new skills you will develop as a result of this new learning experience and leverage that for your own academic and personal growth.

We are all in this experience together. While it may be a different way to learn, think of your own strengths as a learner, what you need to work on, and who can help you.   Although this is not easy, sometimes challenging times can be a source of learning. While none of us could have predicted the situation that we are all facing, the RWU community is a strong one and we have no doubt that as we work together, we will get through this.

Virtual appointments are now available with professional advisors. To set up an appointment, email one of the following advisors with your requested day and time. Once a mutually agreed upon time is confirmed, follow the steps below to access your meeting:

1) Select the advisor's "Virtual Office" link (found on this web page and in the advisor's email signature line).

2) Enter your name and select "Join". You will be asked to access your microphone (please allow it).

3) If there is a delay in getting into my office, please know that it is because I am meeting with someone else and will be with you shortly (just like if you were waiting outside my real office door).

Elizabeth Niemeyer,, click here for Liz's Virtual Office

Valerie Leishman,, click here for Val's Virtual Office 

Angela Raymond,, click here for Angela's Virtual Office

A peer mentor will be available during the following times for Zoom walk-ins should any student have questions about navigating registration in RogerCentral, prepping for online classes, accessing resources, or just need an experienced and trained supportive peer to check-in with.

Mondays,11:00 am - 1:00 pm, Meeting ID# 698 763 933

Mondays, 1:00 pm- 3:00 pm, Meeting ID# 816 689 859

Tuesdays, 11:00 am - 1:00 pm, Meeting ID# 698 763 933

Wednesdays, 11:00 am - 1:00 pm, Meeting ID# 698 763 933

Thursdays, 12:30 pm - 3:30 pm, Meeting ID# 828 803 170 

Fridays, 10:00 am - 11:00 am, Meeting ID# 785 165 043

Fridays, 11:00 am - 2:00 pm, Meeting ID# 430 904 393

1) Go to

2) Select "Join A Meeting"

3) Type in Meeting ID (each meeting ID corresponds to a meeting day and time, see above for meeting ID options) and select "Join"

4)  Select "Open Zoom Meetings"

5) When the host is ready, they will let you into the meeting. If this doesn't happen right away, it is because the Peer Mentor is with another student. 

6) Once the host lets you into the meeting, select "Join With Computer Audio"

7) When your meeting is over, select "Leave Meeting" at the bottom right corner of the screen



If you don't have a computer or access to the internet, please let the CSAS staff know by sending an email to

See below for help accessing the internet. 

   Connectivity Options: