Mediation is a private process where a neutral third person called a "mediator" helps the parties discuss and try to resolve disputes. Each party has the opportunity to describe their issues, discuss their interests, understandings, and feelings; provide each other with information and explore ideas for the resolution of the dispute.

Program Description

This course is available 100% online

Students will be expected to participate in class meetings and discussions in ZOOM.

This 32-hour course will provide students with skills and techniques such as active listening, reframing, brainstorming, handling power imbalances, and dealing with impasse; all of which are skills needed to engage parties to talk with one another. Although these skills may have been learned in other venues, the umbrella of mediation offers a process context to work through conflict in a more deliberate and meaningful way. The course surpasses the 30-hour minimum training requirement to serve as a mediator in the State of Rhode Island.

At the completion of the course, students will receive a certificate of completion.

Learning Outcomes

This training helps participants understand the various methods of alternative dispute resolution as well as the various types and concepts of mediation: 

  • Determine their individual conflict style 
  • Acquire the skills and experience to mediate a conflict
  • Understand the Model Standards of Conduct for mediators
  • This is an interactive training and participants will learn by doing. Lecture, discussion, exercises, and role-plays cover the skills needed to be a successful mediator.

Who will Benefit from this Program

This skill set can benefit everyone in their personal and professional lives. It is especially relevant for those working in fields such as:

  • Human resources
  • Business
  • Real estate, and neighborhood conflict.

Additional Program Benefits

This program is eligible for prior learning assessment (PLA) for credits to Roger Williams University, University College.

Program Schedule - Coming Soon!

Program Cost

This program costs $395.00.

Instructor - Stephanie Manzi, Ph.D

Stephanie P. Manzi is a professor of criminal justice within the School of Justice Studies at Roger Williams University where she teaches courses in policing, criminology and victimology. Professor Manzi also engages in applied research with police agencies to evaluate crime reduction techniques and strategies to reduce recidivism in the use of police and emergency services. Professor Manzi earned a Ph.D. in Criminology and Criminal Justice from the University of Maryland, College Park. She received certification in mediation from the Center for Mediation and Collaboration Rhode Island. Her specialty areas include family, human resources, small claims, and landlord-tenant.

Request Information

Have questions about this program? Fill out our request information form and a member of our enrollment team will be in touch.