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Job Description: 

Media.Tech Assistants provide essential customer support for information technologies.  The Media.Tech Services Desk assists faculty, students, and staff members.  Services are provided over the phone, through email, live chat and to walk-in customers.  A Media.Tech Assistant may occasionally need to troubleshoot problems at a user’s location or replenish toner and paper in computer labs and classrooms.  A Media.Tech Assistant may also perform secondary duties in support of the IT, Media Services and Instructional Design departments depending on individual abilities.

Federal work-study and part-time employment are both welcome.

Special Skills: 
Work experience in a customer service or client support setting preferred, but not required.
Experience with computer and media hardware/software systems.
Excellent oral and written communication skills. Strong problem solving and research skills.
Academic Major Preferred: 
Computer science, computer information systems, forensics and advanced networking and security, communication arts, education or business majors preferred, but not required.
Department Information
Contact Name: 
Karen Jones
Department: 
Media Services, Roger Williams University Library
Phone Number: 
401-254-5330
email: 
kjones@rwu.edu
Starting Date: 
August 27th, 2014