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Emailing the Counseling Center

We at the Roger Williams University Counseling Center want to hear from you. However, because of the deeply personal service we provide, we also place a high value on your privacy and our ability to best serve you. Therefore, we want to take a moment to clarify the appropriate use of email as a tool in contacting us. We hope that these guidelines help you to decide the best way to reach our staff.

Services

If you are struggling with a personal problem or are concerned about someone you know, the best way to contact us is by phone  at (401) 254-3124 or by stopping by our office. While we try to check our email regularly, you have no way of knowing if one of us is unavailable due to illness, vacation, computer problems, etc.

For these and other reasons, we do not offer online counseling. It is very important that we limit the use of email for comments or general questions about our services, for feedback on our web page, or for other purposes explicitly stated within the website (such as contacting a staff member who provides his/her e-mail address for specific reasons).

If your situation is urgent, RWU students are encouraged to call us or to stop by the office.

Email Confidentiality

We cannot guarantee that your email will remain confidential. We will do our best to keep your communications private, but we do not have control over the flaws in Internet technology or other administrative policies regarding monitoring of email. If you are in any way concerned about the contents of your email being read by someone other than the person you are contacting, you should consider alternative ways of contacting us.

When we respond to your email, we will respond to the address from which it was sent. If you do not wish others who may have access to the email account that you are using to also have access to our response, please consider another means of communication.

What if you are not a Roger Williams University student?

We realize that with Internet technology, many of you who are not RWU students or prospective students will come across our website. Unfortunately, we do not have the resources to provide services to non-students, but we do welcome comments or questions about our services and this website.

How quickly may you expect a reply?

We welcome your comments and hope to respond to any questions, comments or suggestions that you make. We will make every effort to respond when requested to do so. At times, however, we will be focusing more efforts to meet the high demand for counseling services or presentation of workshops; therefore, less time will be available to respond promptly during certain times of each semester. Again, if you need an immediate response to a question or concern, contact us by phone or by stopping by the office.

Having said that, we look forward to hearing from you. If you are unable to email us directly from your browser, just jot down our email address. You may reach Jim Azar, the director of the Center, at jazar@rwu.edu