What are some of your daily job duties?
On a normal day at Nordstrom I do various tasks depending on the day. I sell, open rewards, shadow my department manager Christina, go to meetings, merchandise the floor, do markdowns, but most importantly do whatever I can to help make sure every customer in my department is exceptionally serviced so they leave with looking great, feeling great, and think of Nordstrom in an extremely positive manor.
What do you like most about your position?
There isn’t one thing imparticular I would say that I like most about my job; but I definitely have a few favorites. I love going to manager meetings, rallies, REC meetings, other stores for trainings, shadowing my manager on all her daily managerial tasks (all of which only interns get to do with managers), and helping create an experience so a customer walk out with a huge smile on their face. But my absolute favorite is this… Nordstrom operates on a saying called “use your best judgment”. It sounds pretty self-explanatory but it’s more than that. As employees there are very few rules and you do whatever you can to drive your own business and they will do whatever they can to help support you doing that. That right there is such a key to employee success, having a company who is there for you and helps coach and train you in any way possible so you have the most success possible.
Did anything surprise you about the interviewing process or how you located your position?
The interview process is long and has quite a few steps but they want the best candidates so what can you expect. I started it in February and secured the job in the end of April. I was also not expecting to have to do a video interview at first. It shocked me and made me so nervous. Even when doing a video interview how you look, the background, the noises around you, your speech, hand motions, and etc., all matter more than you would guess.
What has been most valuable about doing an internship?
The most valuable thing about doing an internship and this one is getting your name out there and your foot in the door. Nordstrom only hires from within so now that I did the internship I immediately qualify for an assistant department manager position. Nordstrom also has so many different roads you can take and companies under their umbrella that the amount of jobs they offer are plentiful. For regular salespeople that they have on the floor right now, they have to go through the internship or a program called FNL just to qualify for an assistant manager position. Whereas for me I did a 9 week program and I already have many doors open for me. I have also been offered a position for when my internship ends that will help grow and prepare me for my future no matter where I end up.
Do you have any tips for other students that are considering an internship or seeking full-time employment?
My tips would be 1. Don’t expect an internship or job to just come to you… you go to it. 2. You are at the lowest point on the totem pole in most scenarios right now so don’t expect too much, but if you persevere and show them all that you have to offer, you will move up. 3. Be on the ball… Start looking ASAP because positions fill up so fast and deadlines approach very quick… 4. Lastly, ALWAYS use correct grammar and spelling in any communication with a potential employer.