Communication Strategies & Techniques
for Managing Aggressive Behavior
Roger Williams University Justice System Training & Research Institute
and the New England Association of Chiefs of Police, Inc.
Tuesday, May 28 – Wednesday, May 29, 2013
Registration 8:00 am – 8:30 am (Tuesday, May 28th only)
Presentation 8:30 am - 4:30 pm (8:00am – 12:30pm Wednesday, May 29, 2013)
Roger Williams University Baypoint Inn & Conference Center
144 Anthony Road, Portsmouth, RI
During the course of a shift, law enforcement officers are exposed to a variety of personalities and behaviors. Officers are required to identify, assess and select the proper response to manage and control aberrant behavior. This course will explore through a combination of lecture, case exercises, and group discussion managing aggressive behavior. Participants will learn how to apply within their own respective work environments, techniques for recognizing and controlling aggressive or violent behavior in a skillful and timely manner. Of equal significance, cross cultural communication styles will be identified and reviewed to provide participants with a more global understanding of managing aggressive behavior within a broad spectrum of diverse cultural environments. At the conclusion of the seminar, participants will have gained valuable knowledge and skills to reduce the likelihood of physical confrontations and injury in their own respective work environments through the development of dynamic tactical communication. This training will provide attendees with communication skills that can ultimately reduce civil liability as well as unnecessary or improper force.
The cost for the one and one half-day course is S175.00, which includes materials, breaks and lunch (no lunch provided on Wednesday, May 29, 2013). Checks should be made payable to the Roger Williams University School of Justice Studies, One Old Ferry Road, Bristol, RI 02809. Lodging information for out-of-state attendees is available. Telephone inquiries should be made to Liz Campo, Administrative Assistant to the School of Justice Studies at (401) 254-3731, or David Borrelli, Project Coordinator at (401) 254-3464. Fax (401) 254-3351.
**WE REQUIRE 72 HOURS CANCELLATION PRIOR TO THE COURSE OR YOU WILL BE CHARGED THE REQUIRED FEE.**