Help Desk
FAQs
How do you know if there are classes in the classrooms?

There are schedules posted outside each of the classroom doors.

I just bought this brand new floppy disk, how do I format it?

Double click on my computer, click once on the icon that is labeled A:\ floppy and then right mouse click on it. Choose the format option from the drop down menu that will appear. Choose the appropriate memory amount to format it with (ex. HD = 1.44mb, and DD = 720kb), then choose how you want it formatted (ex. Quick (erase), Full, or copy system files only).  

I just printed some graphics that I created for my writing class to get some brownie points with the professor. How can I get a color printout?

After printing it, go to the User Services desk and ask someone behind the desk to release it. The color printer is the Hp Color LaserJet 5m (Note: you should either know the name of the document or the number of the computer that you are on so that you can get your print out).

Why do you close at 4pm on Fridays?

Because the lab is supported mostly by students who must attend a technical seminar at this time. 

I have to print out this resume on real resume paper, not copy paper; can I use my paper?

No, we do not allow students to use their own paper in our printers, to avoid paper jams, the need for more frequent servicing of the printers, and unnecessary printer delays. The copy center at the Law School does print resumes on resume paper, which they will provide for a fee.

What time does the lab close?

The hours are posted on the windows at each entrance into the lab. See the signs are the door entrances.

I have this great picture and I want to put it in my paper.  Is there any way to get it on the computer?

Yes, we have two scanners (Mac and PC scanners)which have detailed instructions on how to use them on the wall next to the User Services desk.

I have a lot of papers due just before finals & and I think that I will have to be up late in order to finish them. Are you open longer on finals week?

Yes, we have extended hours for 2 weeks at the end of each semester (not including summer sessions).

I have to use Excel to do a chart; I need to use a manual. What is your policy on the usage of manuals?

You can use any manual that we keep behind the desk; you will have to leave a picture ID to use them (ex. State id, student id, or license).

I am going away for the summer and I was just wondering how long you keep our e-mail accounts?

We keep email up to one year after graduation. 

I have to make ten copies of my essay; can I do that here?

No. There is a limit of two copies. You can use any of the copy machines on campus for additional copies.

HELP! I left my disk in my dorm room.

You can get a disk at the bookstore or we can loan you a disk. All loaner disks are to be returned.

I want to buy some accessories for my computer; do you have a computer store?

No, Roger Williams University does not have a computer store, but they do sell some computer accessories in the bookstore.

I just finished the best presentation of all time; can I possibly reserve some type of projection unit for the computer so that my class does not have to miss out on my genius?

Yes, you can. You just have to have your professor verify that you need the units and reserve it for you. (Note: if the reservation is not for in the Gabelli School of Business then you have to go through the audio visual department)

Can I type out a paper? Do you have word processing programs?

Yes we do. There is a list of all the programs that we offer at Roger Williams University for Macs and PC's.

I have a document in Quark and I need it in color. Can the Macs print in color?

Yes they can. You just have to tell someone at the User Services desk and ask them to help you set up your Mac to the color printer.

I lost my puppy and I wanted to put up some fliers.

You can only put up fliers if they are first brought up to the User Services desk and approved by an assistant.

I just bought this great laptop and I want to get my email on it so that I do not have to go all the way down to the lab to check my email.

Dorm room access is available for your own personal computers. Dorm access applications are available at the User Services Desk.

I have dorm room access, but my computer is having trouble with the network connection, is there anywhere that I can bring it to be repaired?

Yes, if you call the computer help desk, they can take down your information and arrange for you to bring it in for repairs. The number is (401) 254-2500 or just ext. 2500 on campus.

I want to bring my dog into the computer center so that he does not have to sit out on the grass.

Sorry pet owner! Pets are not allowed in the Computer Center. That goes for stray animals too. 

I am starving and I just bought a donut from the donut shop and this wonderful coffee. I just wanted to eat it while I type my term paper.

Sorry while we do allow food and drinks in the building they are not allowed in the Computer Center and they are especially prohibited near the computers. There are some wonderful couches on the first floor that you might enjoy better.

Lab Monitors are so cool; I want to be one.

Yes we know, we get that all the time. There are applications on the wall at the desk for anyone that is interested in joining the academic computer center team.

I just got a new graphic game, can I download it on one of the computers in the lab so that I can enjoy it during class?

Sorry, no games are permitted in the computer labs. We do not allow you to download any programs on the computers in the lab.

I just got the newest CD by my favorite artist, can I play it at the lab for all of my friends to hear?

You can play it in a Walkman for you to hear, but playing out-loud for others to hear is not allowed.

Can I access my AOL e-mail account from the computers at the lab?

No, we do not support AOL.

Am I able to save my masterpiece of a paper even though I do not have a disk?

Yes, the K:\ drive is a public drive available throughout the lab on any computer. Note: We do clean out the K:\ drive every week, so you should make sure that you make a copy of it on a disk as soon as possible, or you can borrow a loaner disk from the User Services desk( these have to be returned).

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